Policies - Jumpin Jammerz

Dear Customers,

Welcome to the Jumpin Jammerz Site. Please review the following basic terms for your use of and purchase of products from our Site.
Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the "Agreement").

We appreciate your business and are always here to serve and take care of our fantastic customers.

Sincerely,

The Jumpin Jammerz Team.

Return/Exchange Policy

Our Procedure For Return(s) and/or Exchange(s):

1. Contact our office prior to returning your purchase toll free at: 1-888-884-5526 Mon – Fri 10am –5pm pacific time. Our customer care team will provide you an approval for return.
   (No returns or exchanges will be accepted without customer care approval,Clearance items are final sales)
2. All exchanges and Returns must be made within 14 days of receiving your product.
3. Returns must be in the same pristine condition as delivered to you. Items must be unwashed, If an item is wash this would void your warranty for refund or exchange.
4. The sender is responsible for secure shipping to our office, Please have your purchase insured, as we are not liable for lost returns.
5. Refunds will have a $7.00 restocking fee as well as, We do not credit for original shipping cost(s) including overnight or special shipping arrangements.
6. With your return include the following information: Purchasers and Recipients name & address. Please let us know what you need an Exchange or Refund. For an exchange request state what Product , Size and Color you require along with Return Shipping information.
7. Exchange shipments are charged at a Flat Rate of $7.00 within the USA.
   For Canada the exchange shipping rate is $12.00 and Overseas rate for exchange is $20.00 PER ITEM.
8. All Christmas purchases: Our return policy is extended for those who are doing early shopping for the Holiday. For those who are requesting a Refund or an Exchange please contact our office prior to returning your purchase and the item(s) must be return to us on or before by January 7th for processing. Thank You.
9. When an RMA has been approved and issued you have 14 days to return your item to Jumpin Jammerz for a refund or exchange. After 14 day period has expired it is void.

Shipping

1. We ship our products with FEDEX and USPS.
2. We generally ship out Mon,Wed,Fri and you can expect delivery within 3-5 days once an order has been shipped.
3. Overnight service is available and starting at $30.00 for within the USA 
4. We charge $6.00 for shipping to anywhere within the United States, Canada is $16.50 and $30.00 for Overseas.
   (multiple orders US $3.00 for the first $3.00 for the second with a $12.00 cap on any additional, Canada $8.25, Overseas $16.00, Overnight $12.50)